Shipping policy
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Shipping Policy
Thank you for shopping with Multi Food. Please read our shipping policy carefully before placing your order.
Order Processing
All orders are processed within 1-2 business days. Orders are not processed or shipped on weekends or public holidays. If we experience a high volume of orders, processing may be delayed by a few additional days. We will notify you by email if there is a significant delay.
Shipping Rates and Delivery Times
We currently deliver across Egypt. Shipping fees are calculated at checkout based on your location and order size. Estimated delivery times are as follows:
- Cairo and Giza: 1-2 business days
- Alexandria and other major cities: 2-3 business days
- Other governorates: 3-5 business days
Free Shipping
We offer free shipping on all orders over 2,500 EGP.
Shipment Tracking
Once your order has been shipped, you will receive an email notification with your tracking number. You can use this to track your order status.
Delays and Lost Shipments
Multi Food is not responsible for delays caused by shipping carriers or events outside our control. If your order has not arrived within the estimated delivery time, please contact us at orders@multifoodeg.com and we will investigate the matter.
Incorrect Shipping Address
Please ensure your shipping address is correct before placing your order. Multi Food is not responsible for orders shipped to an incorrect address provided by the customer. Additional shipping fees may apply for re-delivery.
Contact Us
For any shipping related questions please contact us at orders@multifoodeg.com or call us at +201111167968.